Dedicated Owner Services Number

A new Fractional Owner Services phone number is available for Owners at:

  • The Residences at Mountain Lodge 
  • The Residences at Park Hyatt Beaver Creek
  • The Residences at Main Street Station
  • The Residences on Siesta Key Beach
  • Hyatt Vacation Club at Northstar Lodge (those with fractional Ownership)

To reach customer service, call 800-239-7110 Monday through Friday, 10 AM to 6 PM Eastern Time. 

Calls will be answered by associates trained on the unique aspects of Fractional Ownership at these properties. 

To reach Owner Services outside these hours — and for all other Owners (including those at Northstar Lodge that don’t have fractional Ownership) — please visit The Lounge

You may also contact the GO HYATT Team at 800-GO-HYATT (800-464-9288), Monday through Friday, 9 AM to 8 PM Eastern Time and Saturday, 9 AM to 5 PM Eastern Time. 

Call 800-239-7110

More Travel Inspiration

Share Smiles on Social Media

Owners and guests are coming together to share their stories, recommendations, and vacation experiences on social media. Join the community and follow us to get travel inspiration, unlock a world of insider tips, and stay updated with essential information.
Outdoor Adventures

Unique Photo Ops on Oʻahu

Waikīkī has its heavenly beach, and the hike to the summit of Diamond Head Crater is famous the world over — and they both deserve to be on your Oʻahu checklist. But there are plenty of other spots with equally lush Hawaiian scenery and postcard-worthy views where you can enjoy a hike or beach trip without encountering quite so many crowds.

As always, pack water and sunscreen, and stay on the hiking trails to avoid creating erosion.

Using Ownership for Cruises

Vacation Champions already know the joys of relaxing stays at one-of-a-kind residential resorts.

And now, eligible Portfolio Points and Platinum Points Owners can do even more with their vacation ownership through the BEYOND program.*