Navigating Your Owner Website

Man working at home, Melbourne, Australia

The best part of Ownership? Going on vacation, of course!

And we aim to make it simple to take the vacations you want. We’re making it easier for you to stay up to date on your benefits, what’s new, and how to get the most out of your Ownership.

The Lounge is a one-stop shop for Owner resources. You’ll find a personalized dashboard with quick access to information and features you need, plus vacation offers, travel inspiration, and learning resources that will help you navigate through the new site’s features.

To make sure you get the most out of The Lounge, you can watch the 5-minute video now: “Navigating the New Owner Website”.

Use your online account to: 

  • See a personalized dashboard of your Ownership
  • Book vacations 
  • Review upcoming reservations 
  • Manage your profile
  • Check your account balance and available points
  • Stay on top of deadlines for banking, borrowing, and using your Portfolio Points or Platinum Points to go on vacation
  • Purchase Guest Certificates 

You can also explore destinations and vacation opportunities available through your Ownership,* such as BEYOND experiences, Jaunts, World of Hyatt®, Interval International®, and other programs and benefits.

Here’s an overview of using the site’s main navigation:

Resorts & Destinations

Get details about resorts, including features, amenities, and the local area. Check availability and make reservations.

My Reservations

See past vacations and upcoming reservations, confirmation numbers, the number of points used, add vacation insurance if you haven’t already done so. You can check your waitlist requests and add new requests. Add Destination Credit to participating resorts, too. 

Owner Resources

Maximize the benefits of your Ownership with the helpful resources found here. See frequently asked questions, charts for fees and deadlines, calendars, points calculators, Club-to-Club check-in days, cancellation policies, and more. 


View this section for personalized information on your account, Ownership details, contact info, important dates, communication preferences, contracts, and more. 

With a seamless experience and resources at your fingertips, you can enjoy even simpler vacation planning with The Lounge today. 

Need more help? Contact the GO HYATT Team at 800-GO-HYATT (800-464-9288), Monday through Friday: 9 AM to 8 PM Eastern Time, and Saturday: 9 AM to 5 PM Eastern Time.

* Availability of activities and amenities may vary and is subject to change without notice. A reservation, fee, and/or waiver may be required for some activities and amenities.

More Travel Inspiration

Share Smiles on Social Media

Owners and guests are coming together to share their stories, recommendations, and vacation experiences on social media. Join the community and follow us to get travel inspiration, unlock a world of insider tips, and stay updated with essential information.
Outdoor Adventures

Unique Photo Ops on Oʻahu

Waikīkī has its heavenly beach, and the hike to the summit of Diamond Head Crater is famous the world over — and they both deserve to be on your Oʻahu checklist. But there are plenty of other spots with equally lush Hawaiian scenery and postcard-worthy views where you can enjoy a hike or beach trip without encountering quite so many crowds.

As always, pack water and sunscreen, and stay on the hiking trails to avoid creating erosion.

Using Ownership for Cruises

Vacation Champions already know the joys of relaxing stays at one-of-a-kind residential resorts.

And now, eligible Portfolio Points and Platinum Points Owners can do even more with their vacation ownership through the BEYOND program.*